Customer Success
This AI safety org is tracking how each AI model ‘cheats’ on tasks
The Center for AI Safety’s new benchmark comes amid headline-grabbing incidents of agents gone wild.
Customer Success
Our latest analysis of customer success provides the frameworks and strategic tools you need to refine your GTM motion and maximize your organization's revenue potential.
Customer Success
ChurnZero report shows AI’s impact on customer success
While usage is rampant, the big question is still how to measure AI.
Customer Success
What it’s like to work in tech’s hottest new role
Forward-deployed engineers have a blend of people skills and deep tech knowledge, and lots of companies are hiring for the role.
Customer Success
Rethinking revenue infrastructure: How to improve the post-sale handoff
Recapping Revenue Brew’s conversation with Outreach about onboarding, adoption, and value realization.
Together With
Customer Success
Epicor CRO Rachel Barger on the importance of cross-team collaboration
Barger started as CRO in June after leading sales at Cisco, UKG, and SAP.
Customer Success
YourRevOrg: How Justworks’s focus on small businesses drives growth
The HR company has grown into a go-to platform for PEO solutions over the last 15 years.
Customer Success
Two post-sale professionals on why the role is more important than ever
Are CS professionals turning into secondary sellers?
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