Customer Success
How AI ‘workslop’ is impacting revenue organizations
The term is on the rise as more and more companies look to AI automation.
Customer Success
Customer Success
Three sales professionals on subtle signs of churn
Sniffing out customer attrition.
Customer Success
How Adina Reyter’s silver business helped her through tariff uncertainties
The independent jewelry designer has seen a nearly 50% increase in silver sales since March.
Customer Success
How Nuuly’s customer success insights inform business decisions
The clothing rental company’s real-time insights have helped it adapt to customer needs, resulting in a 60% revenue increase in Q1 FY 2026.
Customer Success
The sales world according to Gen Z
Ally Langan on what to know about Gen Z salespeople.
Customer Success
Why are customer success managers blamed for churn?
While CSMs are client-facing, churn isn’t always 100% their fault.
Customer Success
How four customer success managers use AI to improve outcomes
AI has helped CSMs improve their processes, delivering benefits to clients.
For the people behind the pipeline.
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