Customers are more likely to forgive high prices over a bad customer service experience: survey (Retail Brew) According to Havas CX’s Index Report, 59% of shoppers reported abandoning a brand after a bad experience, compared to 55% who said they left due to price increases. Few companies have reached full AI maturity (IT Brew) Only 12% of enterprise companies are considered “AI leaders,” according to a report by agentic solutions company Genpact. Hyundai-backed AV company Motional gets back on the road (Tech Brew) At CES 2026, Motional announced plans to launch a commercial driverless robotaxi service later this year. |