Agentic AI is the latest iteration of artificial intelligence entering the sales domain. Many of the world’s most influential tech platforms have adopted some type of AI-powered SDR to automate research and outreach tasks typically done by a human being. While this has, in some cases, uncovered millions in pipeline, experts say companies need to proceed with caution. “The real story is not ‘human versus AI.’ It’s ‘human plus AI’ versus ‘human alone,’” said Er Jia Jiang, cofounder and VP of growth operations at agentic AI company Redcar. “AI skills the activity, but humans still bring that ultimate trust, creativity, and guidance. This combination is what wins for companies.” The human touch: One of the most lively debates in the sales ecosystem is whether AI is snatching jobs from flesh-and-blood humans (meet Asymbl’s Theodore). For many companies AI is a cheap and relatively safe bet in automating some of an SDR’s tasks. However experts stress that a human element is crucial for personalization and nuance—still an important part of the seller’s toolkit. “Founders and sales leaders are falling for the illusion that these AI companies are offering a silver bullet,” said Leslie Venetz, founder of the Sales-Led GTM Agency. Keep reading here.—LI |