Customer Success
How Lovepop’s AI-led customer service strategy is driving growth
The 3D greeting card company saw its AI tools increase conversion rates by 25%.
Layla Ilchi
Layla Ilchi is a Reporter at Revenue Brew covering sales and revenue stories. She previously covered fashion and accessories news at Women's Wear Daily. Layla is a graduate of New York University's Gallatin School of Individualized Study and has a master's degree in journalism from Columbia University.
Customer Success
SaaS companies are moving toward outcome-based pricing
HubSpot and ServiceNow are transitioning from seat-based to outcome-based pricing for AI tools.
Customer Success
How Bogg Bag turned one product into a $400 million company
The original Bogg Bag still makes up about 50% of overall sales.
Customer Success
Minted CEO Melissa Kim talks hitting $300 million in revenue this year
The design marketplace is also doubling profitability this year thanks to its growing wholesale business and premium offerings.
Customer Success
How is AI impacting customer retention?
Customer success leaders think teams need to use AI automation to their advantage.
Customer Success
How LaLiga North America grew to profitability
Founded in 2018, the Spanish soccer league’s joint venture with Relevent Sports Group has partnered with Walmart, Lowe’s, McDonald’s, and more.
Sales Tech
The state of sales tech: risks for revenue teams during AI deployment
From workslop to data protection: risks for revenue teams during AI deployment.
Customer Success
‘AI trust barrier’ is stalling productivity: Gong report
Report shows nearly half of planned AI investments are on pause because of trust concerns.
Customer Success
How Quay’s optical category became a revenue driver in just one year
The Australian eyewear brand’s optical category grew 105% in its first year on the market.
Customer Success
DoorDash CRO Shanna Prevé talks expansion beyond food delivery
The company recently expanded its marketplace with new partners like Foot Locker, Urban Outfitters, and Dolce Vita.